I contact bed bath and beyond customer service to find out what happened to the rest of my 5 items, at which time, I was advised that it was shipped out via FedEx however, at some point it got damaged and there was no delivery and no attempt to reach me to rectify the situation. The remaining 5 items ships out a day later via FedEx, yet no notification is sent to me. I ordered some Christmas gifts on DECEMBER 2nd to make sure of it's proper arrival however, of the 10 items I ordered, 5 items ships correctly and is properly delivered. This is a great store and I will make it a point to shop there more often, especially as they have a great selection of pod flavors.My experience with their online order system was horrendous. This is fantastic! All of the people who helped me were very nice - the supervisor had to give the cashier a key code since the return was over 1 year old, but it was all done with smiles and utmost customer service - the cashier even apologized that I'd had to wait a few minutes for the supervisor to come help me find the equivalent model! I told her that I didn't mind at all and that I was delighted to receive a new Keurig practically free. So, I got a brand new Keurig with store price of about $120 for $16 plus tax. They didn't have the exact model, so let me exvhange it for the closest equivalent, and gave me a credit of the price I paid for the old one, plus 20% off the original price of the new one. in Largo, FL, which is where I bought it. I took it all back to the store on Ulmerton Rd. I had kept EVERYTHING - receipt, box, booklets, etc. 2013 suddenly stopped working this morning 03/15/17 - seemed like the problem was the water pump/motor (not sure how they work). As with any return policy, the rules that are bent or broken depend on your approach and the person behind the counter. Thats a $149.99 savings! You might want to call before hand and just make sure they have some in stock and are ok with doing that. No receipt needed, just bring in the old unit and they will swap for the same model. I have been contacted by several people and verified this with a local store. Tell them it is short cupping and Keurig support was unable to resolve the issue. But what if it is past the 1 year mark? Well if you got it at Bed Bath and Beyond, return it to them. They will troubleshoot the issue and replace the unit if it is in warranty. If descale returns or if you notice the maker is "short cupping" then you will need to call Keurig. Now run a few cycles of water until no debris is in the cup. Puncture needle and swish it around to get any grounds or build up out.ģ. Then open the pod holder and with a toothpick, gently place it inside the hollow of the Simply run a full resevoir of vinegar through, followed by a couple of just water.Ģ. This can be done with vinegar and a toothpick and works well in most cases.ġ. Usually caused by hard water or minerals clogging up the works. Typically it means there is build up in the lines that needs to be cleaned out. Have you seen the "descale" message pop up on your brewer? If so then you know that something is wrong. You will need to give them some info on where you bought it, but they will take care of you. Green Mountain, for instance, will send you a replacement box if you call with an issue. If you get pods that leech grounds into the coffee or produce a less than average size cup, call the manufacturer. The pods are anywhere from $7.99 to $15.99 per box. So 2 issues we'll talk about, the pods, then the maker itself. There is every flavor imaginable and many companies, like Dunkin Doughnuts, have their branded coffee in pods now. If you have a Keurig single cup coffee maker, then you are familiar with the coffee pods. People love coffee and spend a lot of dough on it.
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